Quality assurance

Italy Family Hotels is not only a brand, but a quality guarantee.

In order to understand the difference, it is enough to remember that our most important guests are children. For this reason, rather than adapting to the canonical star-rating typically used by hotels, we came up with another way to evaluate the excellence of the services and of the transparency, seriousness and reliability we wish to embody.

Bino is our mascot. And it is him who decides, depending on the creativity and the availability of children’s entertainment programmes, of the variety of dishes and the flexibility of restaurant hours or the completeness of family services offered – from the rooms to the playgrounds and play areas – what the rating of the structure is on a scale of 3 to 5.

With Bino, you are guaranteed to make the right choice. Because Bino is you and your children.

 

3 Bino hotel Mandatory minimum standard

SERVICES:

  • Welcome gift for children
  • Availability of information on theme parks, natural sites and cultural attractions in the area
  • Paid paediatric medical assistance available upon request
  • Small paediatric pharmacy available at the hotel
  • Laundry services for children's clothes available upon request (additional costs may apply)
  • Daily cleaning of areas, spaces and rooms dedicated to children (games, toys, equipment)

IN ROOM AMENITIES:

  • Availability of cots with side rails, cradles, baby bottle warmers, changing tables and baby bathtubs
  • Night lights with cartoon characters
  • Nappy bins

RESTAURANT AMENITIES:

  • Appropriate menus for young children and flexible hours
  • Suitably equipped area available to mothers for preparing baby food or availability of a chef to prepare baby food following parents' directions and in accordance with requested schedules
  • Availability of high chairs, children's tableware and cutlery, 'baby' plates and colouring place mats
  • Healthy and tasty snacks served in the afternoon
  • Corner with organic products

CHILDREN'S CARE SERVICES:

  • Children's entertainment service offered inside the hotel for a minimum of 4 hours per day, 6 days per week with qualified personnel
  • Well equipped and safe play area located inside or outside the hotel
  • Low season discounts for children
  • Babysitting service provided by a local agency upon request (at additional cost)
  • Weekly themed dinners for children with treasure hunt activities

4 Bino hotel In addition to the 3 Bino standards

SERVICES:

  • Small books library and video library for children with CDs and cartoons
  • Option to rent bikes with baby seats and strollers
  • Kids check-in (big book, colours)

IN ROOM AMENITIES:

  • Children's foot stool (allowing them to be independent when using the washbasin) and loo adaptor or potty
  • Family junior/suite with separate sleeping areas for children and with 2 TVs included

RESTAURANT AMENITIES:

  • Dining room with dedicated children's area

CHILDREN'S CARE SERVICES:

  • Children's entertainment service with at least 3 entertainers 6 days per week for 6 hours per day (service guaranteed for a period of no less than 3 months per year)
  • Organisation of events for children including performances, group games, holiday activities and homework
  • Soft play area for young children under 1 year old, clearly marked and separated
  • Special courses for children with professional trainers (swimming, diving, skiing, skating, etc.) or painting classes, English lessons, holiday homework activities, etc.

5 Bino hotel In addition to the 4 Bino standards

SERVICES:

  • Well equipped and safe play areas located inside and outside the hotel
  • Courtesy Service for children
  • Equipped areas based on different age groups (soft corner, games corner for children 3/4 years of age, role playing games corner for older children)
  • Heated pool reserved for children

IN ROOM AMENITIES:

  • Wardrobe with hangers for children

RESTAURANT AMENITIES:

  • Family hour, child-friendly aperitif

CHILDREN'S CARE SERVICES:

  • Children's care/nursery services and play activities also suitable for children under 3 years of age
  • Children's entertainment service with at least 3 entertainers 7 days per week
  • Availability of massages and spa treatments for children